Nalytics: Natural Speech and Text Analytics

Autores: Ander González Docasal Naiara Perez Miguel Aitor Álvarez Muniain Manex Serras Saenz Laura García Sardiña Haritz Arzelus Irazusta Aitor García Pablos Montserrat Cuadros Oller Paz Delgado Ane Lazpiur Blanca Romero

Fecha: 16.09.2020


Abstract

Call centres have long demanded technology for analysing the data theymanage.   In  this  context,  we  present  Nalytics,  a  platform  that  integrates  Speechand Text Analytics in Spanish in a modular design, and capable of customising itsmodels to the users’ demands.

BIB_text

@Article {
title = {Nalytics: Natural Speech and Text Analytics},
keywds = {
Speech Analytics, NLP, Deep Learning, Call Centres
}
abstract = {

Call centres have long demanded technology for analysing the data theymanage.   In  this  context,  we  present  Nalytics,  a  platform  that  integrates  Speechand Text Analytics in Spanish in a modular design, and capable of customising itsmodels to the users’ demands.


}
date = {2020-09-16},
}
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