Nalytics: Natural Speech and Text Analytics

Abstract

Call centres have long demanded technology for analysing the data theymanage.   In  this  context,  we  present  Nalytics,  a  platform  that  integrates  Speechand Text Analytics in Spanish in a modular design, and capable of customising itsmodels to the users’ demands.

BIB_text

@Article {
title = {Nalytics: Natural Speech and Text Analytics},
keywds = {
Speech Analytics, NLP, Deep Learning, Call Centres
}
abstract = {

Call centres have long demanded technology for analysing the data theymanage.   In  this  context,  we  present  Nalytics,  a  platform  that  integrates  Speechand Text Analytics in Spanish in a modular design, and capable of customising itsmodels to the users’ demands.


}
date = {2020-09-16},
}
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