Nalytics: Natural Speech and Text Analytics
Authors: Naiara Perez Miguel Manex Serras Saenz Laura García Sardiña Paz Delgado Ane Lazpiur Blanca Romero
Date: 16.09.2020
Abstract
Call centres have long demanded technology for analysing the data theymanage. In this context, we present Nalytics, a platform that integrates Speechand Text Analytics in Spanish in a modular design, and capable of customising itsmodels to the users’ demands.
BIB_text
title = {Nalytics: Natural Speech and Text Analytics},
keywds = {
Speech Analytics, NLP, Deep Learning, Call Centres
}
abstract = {
Call centres have long demanded technology for analysing the data theymanage. In this context, we present Nalytics, a platform that integrates Speechand Text Analytics in Spanish in a modular design, and capable of customising itsmodels to the users’ demands.
}
date = {2020-09-16},
}
