Research and development of a novel hybrid Q&A and lifelong learning system for conversational assistants in the travel sector.

The tourism sector has undergone a significant number of changes in recent years, many of them last-minute changes due to restrictions or new regulations arising from the health crisis that has affected the world. This has made it extremely difficult for travel agencies, and especially for advisors, to access both internal and external information that allows them to provide their clients with quick and high-quality responses. From this context, the EROSKVIA project was born.

Through this project, EROSKI, together with the Basque company BATURA, aims to research and develop an innovative “backoffice” information platform integrated into the WhatsApp social network, designed to improve the informational service provided to clients. The goal of this R&D project is to develop a solution mature enough to be validated in a real environment before its deployment.